Bupa Global

JAAQ At Work
Frequently asked
questions

What is JAAQ At Work?

JAAQ At Work is a mental wellbeing platform that provides members with expert information at the click of a button. The platform provides anonymous data, ensuring a psychologically safe space for employees to ask questions that matter to them.

Why is JAAQ At work different to other Mental wellbeing platforms?

JAAQ at Work stands out for its innovative technology, designed to make accessing mental health support simple, engaging, and stigma-free. Their team are experts in engagement, finding smart, creative ways to cut through the noise and keep employees informed with platform updates, new content alerts, and tools that support real-time conversations around mental health.

Who is JAAQ at Work for?

JAAQ At Work is designed for everyone, whether you're a small business or a large organisation. From an individual perspective, the platform addresses questions from employees, managers, and leaders, making it suitable for all.

What' s included with JAAQ at Work?

With JAAQ At Work, you receive a comprehensive package that includes:

  • • Conversational Technology: Expert information is available to your employees at the click of a button.
  • • Anonymised Data Sets: These provide valuable insights to help realign or reaffirm workplace strategies.
  • • Events: Monthly webinars for group secretaries and group members to engage and educate.

This combination ensures that your clients benefit from expert knowledge, valuable data, engaging events, and a supportive community.

How does JAAQ at Work keep members engaged?

At JAAQ at Work, we focus on keeping our platform members engaged through regular updates, ongoing communications, and interactive opportunities. Every month, subscribers receive the JAAQ at Work newsletter, keeping them informed about the latest platform updates, newly released conversations, and giving them a behind-the-scenes look at what's coming next.

We also host monthly Power Hours, live, interactive sessions where one of our creators or an expert join to explore key topics and answer audience questions in a safe and supportive space.

The JAAQ at Work platform itself is refreshed every month with new content, updated banners, and new creators to keep the experience dynamic and engaging.

To support launch and engagement, we also provide Group Secretaries with toolkits that include communication templates and promotional assets to help raise awareness of the platform among eligible employees.

What does JAAQ At Work cost?

This will be at no additional cost to the group.

What topics does JAAQ at Work cover?

JAAQ At Work covers a wide range of topics to ensure relevance and impact in the workplace. To achieve this, they consulted with executives, HR directors, and wellbeing directors to identify key areas of focus. Topics include burnout, menopause leadership, inclusive recruitment, LGBTQIA+ issues, disability, race, and ethnicity. They have filmed content on over 70 topics with insights from over 50 workplace experts. Additionally, JAAQ At Work releases at least two new conversations every month to keep the content fresh and engaging.

How does JAAQ at Work protect employee’s privacy?

JAAQ at Work provides a psychologically safe and anonymous space for employees to ask questions and seek support. No personal data is captured, ensuring complete privacy for users. However, employers do receive anonymised, aggregated insights from the JAAQ at Work SME platform, helping to identify key trends and topics to inform and strengthen their wellbeing strategies.

What are the language capabilities in the JAAQ platform?

Today the conversations are available in English. We are currently working with the JAAQ team on developing further language capability.

How can members access JAAQ at Work - app/web/both?

JAAQ at work web platform only – no access via MembersWorld.

Is JAAQ available in other regions?

JAAQ is currently only available for the EEA/Switzerland region. However, we are considering extending to more countries in the future.